Foreign Credentials Assistance Program Program Manager
PCPI is a not-for-profit organization, that provides career development and employment related services to a diverse population to reach their full potential. The organization is also the proud creator and presenter of the IEP Conference, a unique forum for internationally educated professionals. Our organization’s success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, and innovative programming.
Reporting to the President, the Program Manager is accountable for leading the implementation, marketing, evaluation, quality control/monitoring, risk management, staff supervision and progress reporting to effectively attain the goals of the Internationally Educated Nurses Licensure Assistance Program (IENLAP). The position will form and maintain working relationships with PCPI’s other project teams and with community service providers, healthcare association and institutions, and employers to form partnerships, share and leverage resources, and source employment opportunities that support the objectives and activities of the project. Further the Program Manager is accountable for working with the project team to develop a marketing and outreach plan, that promotes and increases awareness of the project. This position will also work closely with management and advisory committee to design and review the project curriculum.
In addition, the Program Manager is accountable for data collection, monitoring output and outcome indicators, writing progress reports, staff performance and evaluation, and for maintaining open communication with senior management on the day-to-day operation of the project including risks, challenges, and successes. Also, the position will uphold PCPI’s mandate, mission, and values in supporting newcomers while concurrently helping to build and develop a high-functioning team that is equipped to effectively carry out the project activities.
- Assist with the recruitment of project staff, selecting candidates based on education, experience and competencies required for the position and adhere to the organization hiring policy on diversity and inclusion.
- Lead and coach staff, empowering them to be productive and to utilize their strengths.
- Develop a detailed project plan and lead the implementation of the project through engagement with regulatory bodies, senior management, staff, and community service providers.
- Establish an advisory committee comprised of diverse stakeholders and engage them to liaise between program staff, partners, and service providers.
- Host regular meetings with the advisory committee, develop agenda and provide project overview and updates.
- Ensure that staff and stakeholders understand the definition of program scope and its objectives.
- Ensure that the project team and the activities follow organizational policy and funding agreement.
- Create and maintain comprehensive documentation on sector trends, success stories, risks and mitigation strategies, meeting minutes, data collection and progress report schedules and deadlines, to respond to the Ministry and senior management requests.
- Oversee resources availability and request replenishment as needed.
- Measure project performance using appropriate tools and techniques, for example output indicators.
- Support staff in the planning, coordination and evaluation of activities and events.
- Survey participants, employers, and service providers after each intake, on an ongoing basis to gather feedback on service satisfaction.
- Work collaboratively with project team and senior management to develop and implement a marketing and outreach plan to raise awareness about the project and to attract eligible participants to the program.
- Identify and respond to gaps in project services, by holding focus groups and seeking the help of senior management and stakeholders in responding to areas of improvement and/or enhancement.
- Identify partnership opportunities and work with senior management to develop Memoranda of Understanding with prospect.
- Coordinate and delegate project activities to staff members based on individual strengths, skill sets and experience levels.
- Assist with staff onboarding ensuring clear understanding of PCPI’s organizational Policies and Procedures and how they work with project funding agreement.
- Discuss expectations of each staff's role and review job description with them to clarify role and monitor their performance, including output, challenges, and specific project requirements.
- Supervise, coach, and empower members to enhance productivity and job satisfaction, creating opportunity for cross learning, professional development and feedback that help the team to reach their full potential.
- Meet with team members to establish performance planning measurement indicators prior to their evaluation.
- Act as a resource for the project team and hold regular team meetings to review project progress, output, challenges, answer questions and to clarify specific requirements of the project.
- Monitor project progress and budget as required; recommend modifications to the program plan and confer with financial department as needed, on spending and or unexpected expenses because of any enhancement to the activities.
- Ensure the project objectives, activities and outcomes are consistent with PCPI’s INLAP funding agreement, and in compliance with the organization’s service standards.
- Establish staff activities, schedule, and coordinate with team to ensure vacation and sick time are adequately covered in absences. Participate in project service activities to ensure understanding of project in its entirety.
- Ensure that the security and confidentiality of all data is maintained and adheres to the organization data security policies and those of the government privacy act.
- Collect and utilize project data to prepare progress reports quarterly and annually for submission to the Ministry and to inform continuous quality improvement and refinement of the program.
- Document quality improvement processes and changes.
- Assist with developing internal reporting forms and prepare a monthly progress report on project activities, and submit it to senior management, as well as prepare report in response to request for board meeting report.
- Record staff attendance daily and submit an accurate bi-weekly attendance report/excel sheet to HR/ Finance Department in a timely manner, for payroll purposes.
- Work collaboratively with admin staff to request resources/supplies and track inventory.
- Ensure all health and safety requirements are met in accordance with organization’s policy and the Occupational Health and Safety Act
- Develop and maintain project service delivery procedures and processes.
- Participate in staff meetings, leaders meeting, and other organization activities as needed.
- Perform other related duties as assigned.
- Bachelor’s degree in Humanities, Psychology or Health with a minimum of three years’ experience in managing programs in the not-for-profit sector including program implementation, evaluation, supervision through to project closure.
- Current knowledge of labour market conditions and specifically the healthcare sector including sector regulations.
- Working knowledge and experience in managing government funded projects in healthcare, employment, community development sector.
- Experience supervising a team and evaluating performance.
- Experience designing and facilitating workplace simulated workshops.
- Able to develop collaborative community and business partnerships.
- Experienced supervising, directing, guiding, coaching, mentoring, and developing staff.
- Able to work as a part of team and independently and possess working knowledge of change management processes.
- Possess excellent written and oral communication and interpersonal skills.
- Experience in conducting primary and secondary research to support programming enhancement as needed.
- Excellent computer skills including MS Office environment.
- Experience using a variety of Social Media platforms to promote activities/program and to generate following.
- General Office setting
- Must be willing to work flexible hours as needed.
- Interaction with staff and clients.
- A vehicle for traveling to meetings and between offices.
- Computerized workspace
If this sounds like an opportunity for you to apply your education, skills, and experience to this position and to an organization that is progressive with growth opportunity, then we want to hear from you.
PCPI offers a competitive benefits package.
Please submit your interest in a cover letter and resume to: email@example.com. All responses to this job posting must be submitted by email, no telephone enquiries please.
In keeping with our commitment to diversity and inclusion, we encourage qualified applicants from all races, ethnicities, religions, and sexual orientations.
We thank all applicants for their interest; however, only those whose education, skills and experience match the required qualification and requirements will be invited for an interview.
Vaccination Policy: In accordance with PCPI COVID-19 Vaccination Policy, all PCPI employees are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.
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