Newcomer Settlement Services Program Manager
PROGRAM MANAGER Newcomer Settlement Services
Progress Career Planning Institute (PCPI) is a Career Development organization that supports job seekers and newcomers with employment, skills development training, settlement, and businesses with HR Solutions to address skills gap in the labor market. PCPI is seeking a program manager for its Toronto East Newcomer Services (TENS) program which provides support and help to newcomers throughout their settlement and integration process. Funded by Immigration, Refugee and Citizenship Canada (IRCC), this program provides a range of settlement services including as enhance language training, employment and supports, networking, culinary, social, well-being and recreational activities.
Reporting to the President, the Program Manager (PM) is responsible and accountable for leading the implementation, marketing, evaluation, quality control/monitoring, risk management, staff supervision and progress reporting to effectively attain the goals of the Toronto East Newcomer Services program. The position will form and maintain working relationships with the PCPI’s other programs and with community service providers to ensure that the goals, objectives, and activities of the program are met on schedule. The incumbent is responsible for the management and delivery of high-quality programming and for creating innovative and good practices in services to seamlessly support the settlement and integration needs of newcomers. The PM will embrace the PCPI’s values and mission, and will promote its programs, support newcomers while concurrently helping to build and develop high-functioning teams to effectively deliver the services.
- Develop detailed program plan and lead the implementation in collaboration with senior management, staff, and in consultation with community service providers.
- Ensure that staff and stakeholders understand the definition of TENS program scope and objectives.
- Ensure that the project and the services follow organizational policy and funding guidelines.
- Manage disaggregated data collection.
- Create and maintain comprehensive project documentation and meet all reporting deadlines and requirements, with specific regard to funder and senior management requests.
- Ensure resource availability and allocation for services.
- Measure project performance using appropriate tools and techniques and as directed by PCPI and funder.
- Support staff in planning, coordinating and evaluating services, activities and special events.
- Survey clients and service providers on an ongoing basis to gather feedback on service satisfaction.
- Work collaboratively with project team and management to develop and implement an outreach plan to increase project awareness and attract community engagement.
- Identify and respond to gaps in services and engage stakeholders in contributing and participating in addressing these gaps through new initiatives and or through our projects and services.
- Identify partnership opportunities and develop Memoranda of Understanding between PCPI and partnering organizations, to work collaboratively on identified services.
- Works collaboratively with staff to create opportunities for sharing participants’ experiences and advocacy opportunities.
- Coordinate and delegate program activities to correspond with staff members' individual strengths, skill sets and experience levels.
- Assist with staff recruitment and hiring for the program.
- Develop and maintain project service delivery processes and procedures.
- Assist with staff onboarding ensuring clear understanding of PCPI’s organizational Policies, Procedures and how they work with the project funding guidelines.
- Establish productivity expectations, monitor activity input, output, and progress, address service delivery challenges and clarify the goals and objectives of the project.
- Supervise and motivate team providing ongoing leadership, and feedback through regular one-on-one meetings and annual performance evaluation.
- Hold regular team meetings to review program progress, and act as a resource to the program team.
- Monitor project progress and budget as required; recommend modifications to the program plan as needed and consult with President and with finance department to implement any refinement processes.
- Ensure delivery of the project is consistent with project contractual agreement, requirements and goals, and in compliance with policy processes.
- Coordinate the duties and responsibilities of the team and establish staff schedules to carry out program activities and meet with them regularly to provide support and monitor progress.
- Ensure that the security and confidentiality of all data is maintained and is consistent with provincial regulations and policy.
- Utilize program activity/output data to prepare monthly/quarterly progress reports for submission to the ministry and to inform continuous quality improvement and refinement of the program.
- Document quality improvement process and changes.
- Work with the team to develop internal reporting systems etc. and prepare a monthly progress in relation to performance indicators and make available upon request, a report to the President for monitoring and for board meeting.
- Record staff attendance and submit an accurate bi-weekly attendance sheet to HR for in a timely manner, for payroll purposes.
- Work collaboratively with support team to track supplies usage and replenish resources.
- Ensure all health and safety needs are met in accordance with organizational policy and the Occupational Health and Safety Act.
- Report any site concerns to management and/or to landlord with copy to management.
- Support the management team in garnering labour market information and partnership opportunities to support proposals and special events such as the conference for internationally educated professionals (IEP Conference.)
- Assist with all other administrative requirements of the program as needed.
- Actively participate in staff and management meetings.
- Perform other related duties as assigned.
- A bachelor’s degree Human Services and or Business Administration plus a minimum of five years recent experience and success in managing programs in the not for project sector, preferably in the social service sector.
- Human services and leadership certification a valued asset
- Understanding of immigration and settlement programs in the non-profit sector
- Experience with design and development of settlement programs
- Proven ability to manage and deliver programs with successful outcomes.
- Demonstrated skills and experience in community engagement and partnerships development.
- Demonstrated interpersonal, communication and organizational skills.
- Proven analytical skills with strong attention to detail and problem-solving ability.
- Possess flexibility and the temperament and skills to manage change in a rapidly evolving settlement environment.
- Proven ability to meet stringent targets within fixed timelines.
- Experience in workshop design and facilitation in both in-person and on-line
- Proven experience in team management and performance evaluation.
- Ability to conduct primary and secondary research to support, and recommend new programming.
- Ability to be innovative, creative and solution focused.
- Possess political acuity and can work with people from diverse demographics.
- Possess working knowledge of Microsoft office -PowerPoint, Excel, and Teams
- Experienced using of a variety of social media platforms.
- Proven ability to develop trusting, credibility and respectful relationship with key stakeholders that is mutually beneficial to the support of our work.
- Possess a collaborative leadership style with the ability to work in a diverse team environment.
- General Office setting in office work
- Must be willing to occasionally work flexible hours.
- Some travel may be required therefore a car is an asset.
BENEFITS: Healthcare and pension contribution.
If this sounds like an opportunity for you to apply your education, skills, and experience to this position and to an organization that is progressive with growth opportunity, then we want to hear from you.
PCPI offers a competitive benefits package.
Please submit your interest in a cover letter and resume to: firstname.lastname@example.org. All responses to this job posting must be submitted by email, no telephone enquiries please.
In keeping with our commitment to diversity and inclusion, we encourage qualified applicants from all races, ethnicities, religions, and sexual orientations.
We thank all applicants for their interest; however, only those whose education, skills and experience match the required qualification and requirements will be invited for an interview.
Vaccination Policy: In accordance with PCPI COVID-19 Vaccination Policy, all PCPI employees are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.
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