Integrated Employment Services (IES) - Closed Manager for the Integrated Employment Services (IES)

SPECIFIC ACCOUNTABILITIES

Program Management and Service Delivery

Monitors IES performance expectations, client journey milestones, service activity, outcome checkpoints, and data quality requirements in alignment with WCG and Employment Ontario reporting systems.

• Conducts regular digitally managed client case reviews, employment action plan monitoring, and data integrity checks to ensure compliance with IES, WCG, and organizational requirements.
• Manages and approves ERFS allocations for clients and employers, ensuring funds are used appropriately, documented accurately, and aligned with available budgets and service objectives.
• Works collaboratively with PCPI finance department and other project managers on employment pathways that align with IES client needs, and employer needs. 

Performance, Reporting, and Continuous Improvement

• Compiles analyze and interpret performance data to support continuous improvement, quarterly reporting, employment action planning, and contract performance discussions.
• Sets, monitors, and adjusts individual team member targets for each client stream and job start to support achievement of contracted IES-WCG performance expectations.
• Surveys and engages job seekers, employers, community partners, and service delivery staff to assess service satisfaction, identify barriers, and implement service improvements.
• Provides senior management with monthly program and staff updates.

Employer, Community, and Business Development

• Assists with identifying business development opportunities, employer partnerships, sector-based strategies, and implementation approaches that support sustainable employment outcomes.
• Oversee the development and maintenance of employer database, placement, and community partner information to support job matching, retention, and local labour market responsiveness.
• Sources business development opportunities and contributes to funding proposals to build capacity and expand the organization’s services to meet community and labour market needs.
• Represents PCPI on community committees and participates in brainstorming opportunities to help develop initiatives and activities that promote economic growth for the community.

Team and Staff Leadership

• Provides orientation and training for the IES team and ensures that staff are equipped with the tools, role knowledge, and understanding of PCPI’s policies, procedures, and values needed to fulfill their responsibilities.
• Works with team to develop responsive job search and coaching strategies that support clients’ job search journey.
• Identifies training needs related to IES delivery, including digital client case management, employment action planning, employer engagement, ERFS administration, data entry, and performance improvement.
• Leads and encourages the team in a way that empowers staff to achieve their full potential.
• Holds weekly team meetings to address challenges, share best practices, and exchange feedback.
• Responds to staff issues and take disciplinary action when necessary.
• Provides ongoing feedback, in addition to annual performance appraisal, to encourage continuous improvement and opportunities for new learning.

Other Duties

• Other duties as assigned.

 

Summary of qualification

A minimum of a university degree in one or more disciplines such as Business Management, Human Studies and/ or Education specializing in counselling with five years in a senior leadership role or middle management experience preferably in not- for-profit and possesses:

• Experience leading, and supervising staff/teams to achieve output and outcomes and evaluating performance.

• Experience in program management, problem solving, decision making and ability to develop and coordinate projects with minimal supervision.

• Proven conceptual and analytical skills to anticipate and address complex performance management issues, trends, data integrity concerns, and outcome achievement within the integrated service delivery.

• Experience compiling and analyzing data from a variety of sources.

• Demonstrated mathematical aptitude to manage project metrics and outcomes.

• Experience writing grant proposals which are successful

• Superior judgment and political acuity

• Demonstrated written and verbal communication skills.

• Experience working with Microsoft Office, performance management systems, digital client case management platforms, and performance reporting tools.

• Experience working independently as well as part of a team.

• Possess a medium-to-large network of contacts and can build and maintain relationships both internally and externally.

• Strong work ethics and professionalism complement the business standards of PCPI.

• A valid driver’s license and access to a vehicle

 

This is a full-time position with a competitive benefits package.

 

WORKING CONDITIONS

In-person office setting with minor traveling within the GTA and occasional evenings as needed. PCPI is a scent-sensitive work environment.

 

Why Join PCPI

You will be part of a mission-driven organization that creates meaningful changes in people’s lives through employment and career development. We offer a collaborative, supportive environment where your ideas are valued, your professional growth is encouraged, and your work has a direct impact on individuals building stability and independence through employment.

 

Compensation & Benefits

PCPI offers a competitive salary, comprehensive health, and dental benefits, and RRSP contribution upon successful completion of probation.

 

Equity, Diversity, and Inclusion

PCPI is committed to fostering an inclusive, equitable, and diverse workplace. We encourage applications from candidates of all backgrounds, and identities.

 

If you are passionate about empowering job seekers, building community connections, and creating pathways to meaningful employment, we encourage you to apply and join our dedicated team.

 

How to Apply:

Please submit resume to dacuycuy@careerplan.net

Deadline: August 12, 2026.

No telephone enquiries please.

 

Selection Process:

PCPI thank all applicants for their interest in the position. PCPI will only contact candidates whose qualifications most closely correspond with the required competencies.

Please note: PCPI requires a successful candidate to provide a police reference check clearance upon request.