Integrated Employment Services (IES) Administrative Assistant

SPECIFIC ACCOUNTABILITIES (Section 11)

• Maintaining customer service standards. The service standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries.
• Conduct timely and documented follow-up by telephone, email, or other approved methods with clients, in accordance with the IES service model, privacy requirements, and project milestones.
• Review each client’s current circumstances and service needs with the assigned team member, recommend whether the client should remain active or be exited, and record the decision, rationale, follow-up attempts, and required next steps in the data management system.
• Identify clients who have obtained employment, collect and verify the information and supporting documentation required by the project, promptly refer the outcome to the appropriate team member, and ensure eligible employment outcomes are accurately recorded and reported as Job Starts.
• Assist participants with scheduling appointments to meet with the Job Developer. Communicate with employers to obtain employment verification as needed.
• Assist with marketing and outreach planning and delivery to promote the IES project to community agencies, to boost client-intake and to increase awareness of the services and wrapround supports.
• Assist with developing Power Point presentations for group counselling and community outreach.
• Identify and address client issues through active listening and responding and directing to the appropriate person and/ or resources in a professional and timely manner.
• Identify client issues and concerns and collaborate with team members and management to ensure resolutions.
• Participate in team meetings as directed.
• Fulfilling other duties/tasks as assigned by management.

POSITION QUALIFICATION (SECTION 111)

• University degree and or Community College diploma in Business Administration and 2 years experience in a community services environment or a related field
• Possess knowledge of community and government services.
• Possess organization skill and attention to details.
• Possess time management skill and can multi-task to meet duty demands and tight deadlines.
• Experience with Microsoft Office and Teams environment use.
• Working knowledge of WCG portal is an added value.
• Possess Interpersonal skills, cultural sensitivity, and awareness as well as political acuity to interact with people from diverse background and other stakeholders.
• Can maintain confidentiality and is familiar with the privacy act.
• Working knowledge of conflict resolution and teamwork.
• Can communicate fluently in oral and written English language.
• Able to communicate in French, (written and oral) is an asset.
• Possess analytical, and creative problem-solving skills.
  Experience working within a team setting and can take initiative as needed is required.

WORKING CONDITIONS (SECTION V)

Digital work environment. This is a temporary contracted position for three months with the possibility of an extension. If this sounds like an opportunity for you to apply your education, skills, and experience to this position and to an organization that is progressive with growth opportunity, then we want to hear from you.

Why Join PCPI

You will be part of a mission-driven organization that creates meaningful changes in people’s lives through employment and career development. We offer a collaborative, supportive environment where your ideas are valued, your professional growth is encouraged, and your work has a direct impact on individuals building stability and independence through employment.

Compensation & Benefits

PCPI offers a competitive salary of $25 per hour for 35-hours work week.

Equity, Diversity, and Inclusion

PCPI is committed to fostering an inclusive, equitable, and diverse workplace. We encourage applications from candidates of all backgrounds, and identities. If you are passionate about empowering job seekers, building community connections, and creating pathways to meaningful employment, we encourage you to apply and join our dedicated team.

How to Apply:

Please apply and submit your resume to our LinkedIn job posting: https://www.linkedin.com/jobs/view/4481107737/

Deadline: November 10, 2026.

No telephone enquiries please.

 

Selection Process:

PCPI thank all applicants for their interest in the position. PCPI will only contact candidates whose qualifications most closely correspond with the required competencies.

 

Please note: PCPI requires a successful candidate to provide a police reference check clearance upon request.